At KeWiMe, we value your satisfaction and strive to provide you with high-quality products. If, for any reason, you are not completely satisfied with your purchase, we're here to assist you with our Returns Policy.

Return Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be returned within 30 days from the date of purchase.

Initiating a Return:

Contact Us: Before initiating a return, please reach out to our customer service team at to notify us of your intention to return the item. Please provide your order number and a brief description of the reason for the return.

Approval: Once your return request is received and reviewed, we will provide you with instructions on how to proceed. Please wait for our confirmation before sending the item back.

Return Shipping:

The customer is responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that the item is returned safely and in the original condition.

Refund Process:

Upon receiving the returned item and inspecting its condition, we will process your refund. Please note that original shipping charges are non-refundable. Depending on your original payment method, the refund will be credited back to your account within 5 business days.


If you would like to exchange your item for a different product, please follow the same return process outlined above. Once the returned item is received and inspected, we will contact you to arrange the exchange.

Custom Orders:

Unfortunately, we are unable to accept returns for custom orders as they are uniquely tailored to your specifications.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately with a photo of the item and its packaging. We will work with you to resolve the issue promptly.

Contact Us:

If you have any questions or concerns regarding our Returns Policy, please don't hesitate to contact our customer service team at We're here to help!

KeWiMe reserves the right to make changes to this Returns Policy without prior notice. It's recommended to review this policy periodically for any updates.